Dispatching for Towing Companies
As the owner of a towing company, you understand the importance of answering every telephone call that comes your way. No matter what time of the day it is or what you are doing when the call comes in, the call must be answered. However, the cost of hiring dispatchers to answer your telephone calls on weekends or throughout the night can be prohibitive. Furthermore, having your drivers answer the phone while they are doing a tow can be dangerous. Fortunately, there is a solution: Access Answering Service.
At Access Answering Service, we have been providing dispatch services for towing companies for over 25 years. We are open 24 hours a day, 7 days a week and we always provide a live answer with every call; none of your callers will ever reach an automated response. Our team of professional agents is experienced in handling a wide variety of types of towing calls including insurance calls, agency calls, and cash calls.
We also understand that, just like a person’s thumbprint, no two towing clients are the same. Thus, we spend a fair amount of time during our call handling strategy session creating effective instructions for our team that help you seamlessly integrate us into your daily operations.
When you work with Access, you will receive the following benefits:
Live dispatchers answering your calls 24/7
Experience with all types of calls, including agency calls, insurance calls, and cash calls.
Message delivery via text, e-mail, and fax
Patching for non-agency calls