Medical Answering Service
Being in the medical field can be tough: as a medical practitioner, you are expected to be available 24 / 7. Though you care deeply for your clients, the idea of needing to answer your telephone calls at all times of the day can be stressful. We understand your frustration and we can help.
Access Answering Service has been working with medical practices for over 25 years. Whether you’re a dentist, physician, medical clinic, psychiatrist, or an acupuncturist, we can help you achieve the results you are looking for with our customizable solutions. We can help you filter your calls and point your patients in the right direction, allowing you to relax with confidence that your patients are being taken care of.
When we work with our clients on their call handling strategy, which includes detailed instructions for our agents, we ask them to take a look at the list of our service features and select which features they feel would fit with their lifestyle:
Live Agents 24 / 365
Staff is HIPAA trained and certified
Equipment is HIPAA/HITECH compliant
Message taking and delivery: text, fax, e-mail, and telephone
Encrypted Messaging options available for extra security – receive HIPAA compliant texts and emails!
After-hours Call Handling
Emergency / Urgent Call Handling
Appointment Setting and Confirmation using your web enabled calendar