Over the past 100 years, telephone technology has played an increasingly important role in our lives. In the early days, we couldn’t even connect two calls without the help of a telephone operator. In addition to the technical role that telephone operators played in call handling, the role of the telephone operator was also that of an informant: you could ask a telephone operator about things such as the news and the weather. Fast forward to the 1960’s: just about every business had an answering service. It was inconceivable that anyone was unavailable. Hop forward to 2015. We have this beautiful technology in the form of Avaya telephone systems and iPhones and Samsung Galaxys. The idea of all of this telephone technology is that it makes us more available to other people, especially prospective clients. But how available are we really? What kind of relationship can you have with someone’s voicemail?
Answering services, like Access, serve an important function in the daily operations of each business they serve. For example, are you aware that you could lose as much as 90% of your business to machines like voicemail? Or that many consumers will pay 60% more for a product or service if they get good customer service, even in a negative economy? Having a live person answer your business telephones can play a critical role in the health of a business, especially if your business needs to be available 24 hours a day, 365 days a year for emergencies. Think about it: if a pipe breaks in your house and your house is flooding, you’re probably panicking. All you can think is “I have to get a plumber here now” and start dialing the phone number of a reputable plumber in your area. If a plumber doesn’t answer his phone and you don’t have time to wait for a call back, you are going to call the next plumber before your house becomes an aquarium. In many urgent situations like this, a voicemail can cost you business.
Fortunately, answering services like Access are available to answer telephones for businesses like yours around the clock, helping you to achieve your business goals while helping your clients stay in touch with you and your staff. If you are missing a lot of telephone calls or if you are simply tired of the telephone being a distraction in your daily life, give us a call and, together, we can create the perfect telephone call handling solution for you.
If you are looking for a friendly, US-based operator – not an automated system or overseas contractor — answers your missed calls with professionalism and courtesy contact Access Answering Service