Frequently Asked Questions
Yes, we will help you develop an effective script and instructions for our staff that will help you to efficiently achieve the results you are looking for.
It depends on the details of the account and the amount of training involved for our staff. Some accounts can be finished in 24 hours while others might take a week.
Our operators work together in our Vacaville office. We believe in providing an environment that is conducive to team building and controlled for quality purposes.
We are located in Vacaville, CA.
We have been in business since 1990.
We can send messages to you via text, email, or fax. For medical professionals, we can send HIPAA compliant encrypted messages to your cell phone and your e-mail. If you prefer that we call you to deliver messages or that you call us to receive messages over the telephone, that is an option, as well.
In order for us to answer your phone calls, you will have to forward your telephone lines to us using a telephone feature called call forwarding. There are 4 types of call forwarding: delay call forwarding, busy call forwarding, manual call forwarding, and remote call forwarding. Delay call forwarding is a feature that is similar to voicemail in that if you don’t answer the telephone, we will answer the telephone. Busy call forwarding is when your telephone is in use and the telephone calls are forwarded to us instead of the caller receiving a busy signal. Manual call forwarding means you dial a certain code depending on the phone company followed by the phone number we give you to forward the telephones to us. You will take back your calls by dialing a different code given to you by your telephone company. Last, remote call forwarding is when we have the power to forward for you. The last is not recommended since you will not be able to dial from your telephone if we forward the calls for you.