News 2017-02-09T16:20:36-08:00
805, 2017

Start Working with Only Your Perfect Clients

May 8th, 2017|

Access Answering Service is having one of the most amazing years we have ever experienced. We have been successfully attracting clients who are a great fit for us and who love our work. As a result, our staff is happier because they feel valued, our clients are receiving exactly what they want from our service because we are the right fit for each other, and [...]

2103, 2017

One of the Greatest Business Investments I’ve Ever Made

March 21st, 2017|

In November 2014, I only knew two things from being in business for myself: my business, which is phones, and that I really liked helping business owners grow their businesses by creating an effective strategy for handling each call and subsequently answering the telephone calls for them. While this is a good start, I found that this combination of knowledge was not helping me attract [...]

1403, 2017

You’re Invited: 5 Easy Steps to Capturing More Clients Through the Telephone

March 14th, 2017|

Are you doing a lot of advertising for your business but you’re concerned that you aren’t capturing as much business as you’d like? Do you keep missing phone calls that your advertising dollars bring to your business, wasting your advertising dollars? What if I told you that it is easy to have effective conversations with new prospects who call in from your advertising efforts, resulting [...]

703, 2017

How to Recover Quickly from an Angry Caller

March 7th, 2017|

Recently, we published an article on “5 Easy Steps to Win Over an Angry Patient on the Phone.” In that article, we shared the steps to complete a call from an angry patient successfully. Notably, we only talked about what you can do during the call. But what happens when you get off the phone and you feel hurt, exhausted, or possibly angry by the intense [...]

2802, 2017

3 Easy Ways to Show Your Employees You Care and Increase Their Productivity

February 28th, 2017|

Many of the peers who know me know that I am passionate about making sure that my team (aka employees) feel appreciated and inspired. Thus, it may come as a shock to everyone that I learned that there was an “Employee Appreciation Day” on the actual day last year. I made it a point to enter it into my calendar for next year. Since that time, [...]

2102, 2017

5 Easy Steps to Win Over an Angry Patient on the Phone

February 21st, 2017|

It’s a Monday morning and you just took your phones back from the answering service. Your morning already started off a little shaky; first, your dog jumped on you this morning after you let him inside from  20-minute romp around the yard, forcing you to change your scrubs. Then, your coffee spilled in your car as you were driving to work. When you arrive late [...]

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