News 2017-02-09T16:20:36+00:00
2807, 2017

How to Conduct a Client Survey on a Call that Comes to You

July 28th, 2017|

In case you aren’t familiar with our company, Access Answering Service is a live telephone answering service, meaning that “real humans” (as one of our clients described us) answer our clients’ telephones 24 hours a day, 7 days a week. All of our services are customized so that each business. All of our services are customized so that each business owners’ calls are handled exactly [...]

2607, 2017

How To Conduct a Client Survey

July 26th, 2017|

In the last article entitled “Why You Need To Conduct a Client Survey for Your Business,” we shared five reasons why it is extremely valuable for your business to conduct a client survey. As a quick reminder, surveying can help you make better marketing decisions, boost employee morale, and make informed changes to your services. Needless to say, surveying is important for your business; now, [...]

1907, 2017

Why You Need to Conduct Client Surveys for Your Business

July 19th, 2017|

If you told me that we were heading in the wrong direction with our online marketing last January, I would’ve thought you were crazy. I thought I had it down: social media, SEO, and a website. Boom! I had it made! Or so I thought. What I started to discover was that, though we were attracting prospects, most of them were not a good fit [...]

1207, 2017

5 Creative Ways to Use Your Telephone to Grow Your Business

July 12th, 2017|

Last week, my husband, Gregg, and I stopped by a local winery where I am a member to pick up my most recent shipment. As is customary for this winery, I receive a complimentary glass of wine each month so he and I decided to have a glass. We sat next to a couple who had taken their son to dinner at the steakhouse across [...]

2205, 2017

San Rafael Presentation on Effective Customer Service with an Angry Client

May 22nd, 2017|

Have you ever been yelled at by a client? How did you feel after the conversation? Did you feel frustrated and overwhelmed? And how did that call affect the rest of your day? Guess what: you are not alone; we’ve all been there, especially our team members at Access Answering Service who handle emergency calls at all times of the day. When clients or patients [...]

1605, 2017

6 Steps for an Effective Customer Service Strategy for HVAC Contractors This Summer

May 16th, 2017|

You are the owner of the heating and air company. You are proud of your company and you want to make sure that Sue, and callers just like her, have a great experience with your company because you take great pride in your and your team’s work and you know that she is going to share her experience with her friends. Now let’s shift our [...]

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