Have you ever been yelled at by a client?
How did you feel after the conversation? Did you feel frustrated and overwhelmed? And how did that call affect the rest of your day?
Guess what: you are not alone; we’ve all been there, especially our team members at Access Answering Service who handle emergency calls at all times of the day.
When clients or patients call in who are feeling frustrated about their situation or are experiencing great amounts of pain, sometimes they express themselves in a way that is perceived as angry and are unloading on the first person on the other end of the telephone.
Our team is great at learning how we can help callers receive assistance from the company they are calling or, if the caller is one of our clients, how we can get to the bottom of the issue and transform a potentially devastating call into a positive one for all parties involved.
If you would like to learn how you can turn negative calls in your business into positive calls, Mariska Lehman is sharing the tips that Access operators use every day in a feature presentation titled, “How to Have an Effective Telephone Conversation with an Angry Client” on May 31 at 7:00am at The Fenix in San Rafael.
In addition to receiving valuable information, you will also have an opportunity to network and enjoy breakfast with high-level professionals.
If you are interested in attending, RSVP to [email protected]. The cost is $20 at the door.