About Mariska Rowell-Lehman

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So far Mariska Rowell-Lehman has created 15 blog entries.

How to Conduct a Client Survey on a Call that Comes to You

In case you aren’t familiar with our company, Access Answering Service is a live telephone answering service, meaning that “real humans” (as one of our clients described us) answer our clients’ telephones 24 hours a day, 7 days a week. All of our services are customized so that each business. All of our services are [...]

2017-09-19T18:15:57-07:00 July 28th, 2017|

How To Conduct a Client Survey

In the last article entitled “Why You Need To Conduct a Client Survey for Your Business,” we shared five reasons why it is extremely valuable for your business to conduct a client survey. As a quick reminder, surveying can help you make better marketing decisions, boost employee morale, and make informed changes to your services. [...]

2017-09-19T17:54:10-07:00 July 26th, 2017|

5 Creative Ways to Use Your Telephone to Grow Your Business

Last week, my husband, Gregg, and I stopped by a local winery where I am a member to pick up my most recent shipment. As is customary for this winery, I receive a complimentary glass of wine each month so he and I decided to have a glass. We sat next to a couple who [...]

2017-09-19T17:35:27-07:00 July 12th, 2017|

San Rafael Presentation on Effective Customer Service with an Angry Client

Have you ever been yelled at by a client? How did you feel after the conversation? Did you feel frustrated and overwhelmed? And how did that call affect the rest of your day? Guess what: you are not alone; we’ve all been there, especially our team members at Access Answering Service who handle emergency calls [...]

2017-05-26T14:54:24-07:00 May 22nd, 2017|

6 Steps for an Effective Customer Service Strategy for HVAC Contractors This Summer

You are the owner of the heating and air company. You are proud of your company and you want to make sure that Sue, and callers just like her, have a great experience with your company because you take great pride in your and your team’s work and you know that she is going to [...]

2017-05-30T10:27:38-07:00 May 16th, 2017|

Start Working with Only Your Perfect Clients

Access Answering Service is having one of the most amazing years we have ever experienced. We have been successfully attracting clients who are a great fit for us and who love our work. As a result, our staff is happier because they feel valued, our clients are receiving exactly what they want from our service [...]

2017-05-08T22:14:15-07:00 May 8th, 2017|

One of the Greatest Business Investments I’ve Ever Made

In November 2014, I only knew two things from being in business for myself: my business, which is phones, and that I really liked helping business owners grow their businesses by creating an effective strategy for handling each call and subsequently answering the telephone calls for them. While this is a good start, I found [...]

2017-04-04T21:41:49-07:00 March 21st, 2017|

How to Recover Quickly from an Angry Caller

Recently, we published an article on “5 Easy Steps to Win Over an Angry Patient on the Phone.” In that article, we shared the steps to complete a call from an angry patient successfully. Notably, we only talked about what you can do during the call. But what happens when you get off the phone and [...]

2017-03-16T09:59:46-07:00 March 7th, 2017|