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So far accessanswer has created 19 blog entries.

3 Ways to Make Your Clients Feel Amazing (and Improve Your Customer Retention)

When I first started running the answering service, I knew that one of my main priorities was to obtain new clients…which required that I do sales. At the time, I never had any sales training. In fact, my background was in International Business Law. Sure, I could negotiate the terms of a contract and I [...]

2016-10-21T22:33:59-07:00 October 21st, 2016|

No Reserves, No Retreats, No Regrets

On June 26, Captain Jonathan Harvey of the Salvation Army delivered his final sermon to Kroc Worship, the church services offered at the Kroc Center. Captain Jonathan and his wife, Captain Vickie, were assigned to move to Seattle, WA, to work in that region’s Divisional Headquarters. For his last sermon, Captain Jonathan Harvey beautifully dissected [...]

2016-07-18T17:56:13-07:00 July 18th, 2016|

4 Ways Business Owners Can Get More Time for Themselves

This weekend, my fiancé, Gregg, and I went to see the movie “Central Intelligence," starring, my favorite comedian, Kevin Hart, and Dwayne “The Rock” Johnson. In the movie, Dwayne Johnson’s character was obese and, over the course of 20 years, he shed all of his weight and became an incredibly muscular man. Upon reuniting with [...]

2016-07-01T05:16:17-07:00 July 1st, 2016|

Expect Change

In April, I attended the National Advisory Organizations Conference (NAOC) for the Salvation Army in Phoenix, AZ.  This 3 day conference was a meeting of all of the local Salvation Army advisory boards as well as the National Advisory board and Salvation Army officers from around the country. The theme of the conference was “expect [...]

2016-06-14T01:47:25-07:00 June 14th, 2016|

Why You Need a Landline for Your Business

A couple of weeks ago, a new property management client of ours asked me for advice on what type of phone service he needed. He was using a variety of services for his business: internet from one company, a hosted VOIP system from another provider, and another internet-based phone service from yet another provider. In [...]

2016-04-19T08:00:48-07:00 April 19th, 2016|

3 Things That Can Ruin Your Business Telephone Calls

Did you know that 70% of new clients will go to a competitor if they do not receive a live answer when they call a business? This is even more noticeable when the need is considered to be urgent, such as an after-hours call to a plumber when someone’s pipe is broken. It is very [...]

2016-04-11T08:00:36-07:00 April 11th, 2016|

The Power of Vision

I have been a Referrals for Life client at the Referral Institute SF Bay since November 2014.  The Referral Institute is a franchise that offers classes on developing strategic referral relationships as well as private coaching to help you achieve your business goals through referral. Over the past year and a half, my coach and [...]

2016-03-02T08:00:43-08:00 March 2nd, 2016|

Culture Eats Strategy for Breakfast

Last week I attended Director’s Training for BNI in Charlotte, North Carolina. BNI, short for “Business Network International”, is the largest referral networking organization in the world. There are thousands of chapters around the world where business owners meet once a week to help each other grow their business by referral. I belong to BNI [...]

2016-02-24T08:00:25-08:00 February 24th, 2016|